Description of Provider Plan Features
Managed Endpoints: Endpoints use Globus Connect Server to connect a file system to Globus. A managed endpoint is an endpoint with full administrative capabilities enabled (management console, usage reports), capable of hosting shared endpoints, and for which you can receive technical support from the Globus team.
Transfer Level: The amount of data that can be transferred to or from your managed endpoints (and shared endpoints hosted on these managed endpoints) during any calendar month by all users. We measure this by aggregating the transfer volumes across all your Provider subscription’s managed endpoints. Note: For transfers between two endpoints under the same Provider subscription we only count the amount data of transfered against one of the endpoints.
User Level: The number of distinct Globus users that can transfer files to or from your managed endpoints (and shared endpoints hosted on these managed endpoints) during any calendar month.
Management Console: The management console provides a comprehensive view into current user activity on your managed endpoint(s) and their shared endpoints, enabling a resource administrator to see all active file transfer tasks on these endpoints, including faults that these tasks are encountering. The administrator may use the console to suspend, resume, and cancel active file transfer requests, as well as troubleshoot problematic file transfers.
Usage Reports: Usage reports provide historical information on how researchers are using Globus services on your managed endpoint(s) and their shared endpoints, which may be useful for internal allocation, billing, and other purposes. Provider subscriptions will allow you to request periodic usage reports (delivered as a comma-separated values (CSV) files) and analyze the data using your preferred tools.
Shared Endpoints: A managed endpoint can be configured to allow Globus users to create shared endpoints that are hosted by the managed endpoint.
Globus Plus Users: You may upgrade any user at your institution to Globus Plus as part of your Provider subscription. Globus Plus users can create shared endpoints on their personal computers (using Globus Connect Personal) and transfer files between Globus Connect Personal endpoints. All transfers involving your Plus users' personal endpoints count towards your Provider subscription's user and transfer levels.
Support for Globus Connect, Web, CLI: We have a dedicated support team that will respond to issues within a specified timeframe, and will work with the rest of the Globus team (and other service providers) to resolve them. Our support group will field questions related to Globus Connect (Personal and Server), the Globus web user interface, and the Globus command line interface (CLI).
Data Publication: Enables use of Globus data publication functions, including the ability to describe a dataset using standard identifiers and metadata, run the dataset through a curation workflow, and publish the dataset so that it may be discovered and used by others. More information on data publication is available here.
Application Integration: This is required for for organizations that have integrated Globus data management functionality into their web site or user portal. This allows you to build web applications that use Globus file transfer and sharing services via our REST API or the Globus user-interface widgets.
Support Service Level: Globus Provider subscriptions include support for a defined number of named contacts, during regular business hours of Monday - Friday, 9am - 5pm US Central time (excluding US federal holidays), with 1 business day response, and commercially reasonable effort resolution.
Support Contacts: The number of named users that may submit and manage support requests on behalf of your organization.