• Technical Support Engineer

    In this role you will provide second-tier support to end users of Globus hosted services (SaaS) and platform services (PaaS). A key component of the role is ensuring organizations and their researchers can successfully deploy and use Globus services. You will interact with network services, software systems engineers, and/or applications development professionals to install and configure Globus Connect Server, and you will identify and correct problems with Globus Connect Server deployments, including software that integrates local compute clusters, identity providers (IdPs), and storage systems into the Globus ecosystem. You will also work with researchers and with other end users to enable their use of Globus Connect Server deployments and their use of other Globus services, such as Globus automation services and Globus Compute.

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  • Manager, System and Security Operations

    As manager of the system and security operations team at Globus, you will manage the operations and delivery of infrastructure services, and ensure the security compliance requirements are met. The work your team does underpins the secure research data management platform and services we provide to scientists worldwide. Hosted on AWS, the platform includes a variety of services for identity and access management, data transfer and sharing, and task automation, delivered both as a software-as-a-service, and platform-as-a-service.

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